The final product that reaches the consumer is what he or she remembers. While the product gets made in the production shop floor, it is the Manufacturing head’s job or accountability to ensure that the quality that goes out is exemplary. He or she has the business critical role of also ensuring workplace safety and managing the relationship between unions and the management. These elements make this a multi-dimensional and layered role, which should be able to handle the issues that arise at either end with dexterity – the executive end or the worker end.